Where we ship

Our home market is the United States. We also ship to Canada, the United Kingdom, Ireland, Australia, New Zealand, most of Western Europe, Japan, Singapore, Hong Kong, the United Arab Emirates, Israel and South Africa.

The countries we can deliver to are listed in the Country/Region field at checkout. If yours is not there, we cannot ship to you yet.

Processing time

Orders are checked and dispatched within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

7 to 10 days from dispatch to addresses in the United States.

With processing included, most US orders arrive within 3 to 8 days of being placed. Deliveries outside the United States typically take longer and can be affected by local customs processing.

Shipping cost

Shipping is calculated at checkout before you pay. The amount shown at checkout is the amount you pay — there are no charges added afterwards.

Duties and taxes

All prices are shown in US dollars and charged at checkout. Orders are shipped from our overseas fulfilment partner and are subject to the customs rules of the destination country. Where import duties or taxes are assessed on a shipment, they are payable by the recipient.

Tracking

You receive a tracking number by email as soon as your order is dispatched. Tracking information can take up to 48 hours to become active after you receive it — this is normal and does not mean anything is wrong.

Delays

Customs inspections, severe weather and carrier backlogs can add time to a delivery. If your order passes the estimated window, email contact@soliira.com with your order number and we will chase it with the carrier.

Wrong or incomplete addresses

Please check your shipping address carefully before you pay. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange reshipping; the cost of the second shipment is payable by you.

Lost parcels

If tracking shows no movement for 10 days, contact us. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Questions

Email contact@soliira.com. We reply within one business day.